It is our goal to make all transactions flow as smoothly as possible. We take great caution in processing orders timely and accurately. To that end, we have assembled the guidelines below to handle situations that might arise in the ordering and fulfillment process.
Free Shipping Offer is for USA addresses only. International rates apply to orders outside of the USA. For international rates, please contact us.
Ordering
We will combine orders that are being shipped to the same destination and will notify you of this via email when it happens.
Changing or Adding to Orders
If you need to change an order or if you notice something was entered wrong, notify us of that ASAP at 937-TEXAS11 (937-839-2711) . If we are able to, we will make the changes. Keep in mind that along with fast shipping comes the inability to alter orders more than a few hours old. We process orders as they arrive and cannot be responsible for errors made or misinformation entered on orders. Please make sure your information is correct and that you have ordered the proper item(s) and size. We provide detailed size charts when sizing is present on our site.
Returns
Returned goods must be in unworn condition and in original packaging. Returns must be initiated no more than 10 business days after the date of receipt of the merchandise. All returns must be sent to:
BrightSide Marketplace Returns
265 CR 2504
Mineola TX 75773
We are not responsible for return postage or returns that are lost in transit. Please make sure you get proper documentation, including a tracking number, when sending a return.
If you have questions or concerns not covered here, please use our contact page to contact us and we will get back to you ASAP.
Thank you
